Agate Software, the US affiliate of IGX Solutions, developed IntelliGrants in 1997. IntelliGrants® IGX, our core proprietary workflow solution and the market’s premier grants management software, is currently used by more than 120 clients in 34 states. IGX Solutions continues to strengthen its leadership in State and local government agencies and nonprofit organizations with our new IntelliGrants® IGX offering. IGX Solutions works closely with Agate Software for implementation and development services to introduce new applications and solutions for government agencies both within and outside the grants management ecosystem. Client satisfaction is intrinsic to our success, and we currently boast a 98% client retention rate.
With our main office in San Juan, Puerto Rico and affiliate offices in Okemos, Michigan, and Glendale, Arizona, IGX Solutions staff is dedicated to helping our clients implement the best possible grants management system and other government workflow solutions for their needs. Starting with our comprehensive business analysis session, our teams will help guide yours through translating existing business processes into the IntelliGrants® IGX, Core CVC™ or BEPro™ platforms. As part of our client engagement, our team will also suggest process and design improvements as you move to new workflow management solutions
With IGX Solutions, customer service is always our top priority. Each client is assigned a dedicated sales Account Manager and each project is assigned a Project Lead who serves as the client’s main point of contact for design, implementation, and support. Our dedicated resource remains as the focal contact even after the initial configuration is complete. As the project moves to the maintenance phase, other resources are assigned and shifted as necessary. Our products offer a variety of tools to the customer, including in-system support ticketing, issue reporting, reference materials and training videos. The in-house Help Desk team is also available to support all our clients via phone or email.
Experienced project managers and business analysts make sure that every project is kicked off successfully with our virtual or onsite business analysis and kickoff meeting. In this meeting, IGX will go into deep detail with your staff about the scope of work and each of your agency’s business processes.
IGX Solutions software programs deliver value to many industries, from health care to government agencies and educational institutions. If your business model relies on an application-review-reporting cycle, we have the ideal tools for you!Learn More
Our team includes sharp minds with some of the market’s most extensive experience and skills.