Our Process
With IGX Solutions, customer service is always our top priority. Each client is assigned a dedicated sales Account Manager and each project is assigned a Project Lead who serves as the client’s main point of contact for design, implementation, and support. Our dedicated resource remains as the focal contact even after the initial configuration is complete. As the project moves to the maintenance phase, other resources are assigned and shifted as necessary. Our products offer a variety of tools to the customer, including in-system support ticketing, issue reporting, reference materials and training videos. The in-house Help Desk team is also available to support all our clients via phone or email.
Experienced project managers and business analysts make sure that every project is kicked off successfully with our virtual or onsite business analysis and kickoff meeting. In this meeting, IGX will go into deep detail with your staff about the scope of work and each of your agency’s business processes.
- GOLD Microsoft Partner
- SOC 2 Compliant
- GSA Contractor
- 35+ Years of Experience in Grant Management
- 120 Clients in 34 States
- 98% Retention Rate
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