Are you looking for a career in the technology field? Perhaps a change of pace from what you’re currently doing? Join our team at Agate Software! A Configuration Specialist is a great way to get acclimated to building user interfaces and the software development life cycle as a whole. Many people who have been hired as Configuration Specialist go on to become project leads, if they enjoy talking with clients or if their interest lies more in the technical realm others have gone on to become software developers for us over time.
The successful person for this role will have ability to take direction from their direct supervisor, respond to assigned tasks, and have a desire to be a well-rounded individual in terms of skill set. Person will work with a team of others on a project(s), following standards already in place for the application and development of system functionality.
Configuration Specialists typically complete a lot of form builds (using a suite of tools within our proprietary software), write error checks, test work for accuracy and that work meets design requirements. Configuration Specialists may also be required to work on Agate Software’s help desk, fielding calls from system users and assisting them.
Ideal candidate will be comfortable talking with others and on the phone if they wish to eventually become a project lead.
Entry-Level Position to Mid-Level Position / 1-5 Years’ Experience
Provides technical support to team responsible for a subset of business systems applications
Translates business specifications into user documentation
Provides assistance in one or all areas of applications, including: testing, design and analysis
Plans, writes, and maintains systems and user support documentation
Answers help desk calls from system users, assisting them with requests (i.e., resetting passwords, site navigation, etc.)
Assists in the formulation of procedures and best practices for users of applications
Able to communicate effectively with others, both orally and in writing
Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
Knowledge of MS Office programs (Word, Excel, Visio, Outlook) and web browsers
Other duties, as assigned
Configuration Specialist I
May require an associate degree in a related area and 0-2 years of experience in computer science, web fundamentals, drafting business processes or related field
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision
Typically reports to a Team Leader
Basic Computer Knowledge
Web Interface Design
Agate Software, Inc., a leader in Grant Management Software. We are looking for talented individuals to suit our business needs. Agate develops proprietary software, which is sold across the country, mainly to different state governmental agencies for the purpose of applying for and managing federally funded grant monies.
Job Type: Full-time
Work Remotely: Onsite/Hybrid
Work Locations: Glendale, AZ / Okemos, MI / San Juan, PR