Manager of Project Operations

Job Description

Our product is a data input and workflow management system geared towards State Government agencies to assist in managing their Grant Management Processes. The system interacts with our robust databases using T-SQL & Microsoft SQL Server. The web-side is a mix of ASP.NET MVC, VB.NET 4.6.2, JavaScript, HTML 5, CSS and others.

A Manager of Project Operations is responsible for overseeing multiple IntelliGrants implementation projects and maintenance projects both for budget and project schedule perspective. As well as being an escalation point of contact for clients, for the project teams the manager oversees. Manager of Project Operations has Team Leaders that report to them. The Team Leaders are responsible for leading a cross-functional team of resources from Configuration Specialists, Project Leads and Developers.

The work environment is highly collaborative with times of both team and individual work on specific dedicated tasks relating back to the overall goal of the project.

We have offices in Glendale, AZ; Okemos, MI; and San Juan, PR.

Duties/Responsibilities:

Oversees 20+ projects in varying stages of the Software Development Life Cycle (SDLC)
Creates and maintains timelines and project plans
Responsible for following profitability and billing targets
Responsible for on-time delivery
Responsible for creating and maintaining standards
Responsible for promoting 1^st time quality in delivery
Responsible for creating and maintaining efficiencies
Responsible for creating and maintaining processes
Has monthly meetings with clients and account managers for relationship management and strategic planning of account
Provide back-up to Team Lead 1’s and manage project leads
Foster growth mindset leadership
Typical escalation point of contact for client projects
Works with Account Managers for conflict resolutions, contract questions, service level agreements as they pertain to individual clients
Review and approve SOWs for contracts prior to Account Manager submitting to client
Approve time-logging, personal time off requests of direct reports
Review and Approve company invoices to respective clients
Author performance appraisals for direct reports
Responsible for administering company disciplinary process, in conjunction with Human Resources
Take part in interviews for applicants
Identify areas of continuous improvement within the product and submit to Director of Product Development
Perform other similar and related duties as required or as directed

Required Skills/Abilities:

Experience managing multiple types of projects
Excellent verbal and written communication skills
Excellent interpersonal, negotiation and conflict resolution skills
Excellent organizational skills with an attention to detail
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity and professionalism
Knowledge of basic networking principles, the internet, web browsers/browsing/caching/etc.
Proficient with MS Office programs (Word, Excel, Visio, Outlook) and web browsers (Edge, Chrome, Firefox, Safari)

Education and Experience:

Bachelor’s degree or equivalent work experience
3-7 years of managing projects and people
3-5 years of progressive work experience in the Software Development Life Cycle (SDLC)
2-3 years experience as project lead
Implemented 3-7 projects
Overseen 10-20 projects
Project Management Professional (PMP) certification preferred
Experience with ADA compliance a plus
Experience with mobile development and responsiveness a plus

IGX Solutions, Corp offers a hybrid remote work option for qualifying employees after 90 days of employment. Three days (3) in office/ two (2) days from home.

IGX Solutions, Corp is an Equal Opportunity Employer and is a participant in the E-Verify Program

Home (e-verify.gov)

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)

fmlaen.pdf (dol.gov)

Polygraph Protection Act employee rights (dol.gov)

Education and Experience