Core CVC

Our online Core CVC portal allows victims to submit their applications and supporting documents to your program through a desktop or mobile device. The application process is secure and confidential and scales up or down to meet your needs.

Survivors can view and track applications and communicate with agency staff. Core CVC applications guide victims through the process to keep the workflow efficient. The platform also supports offline submissions by allowing your team to upload and digitize applications sent to your office.

With process automation, Core CVC boosts workflow efficiency within your program. IGX Solutions understands that every workflow is different, so we partner with your team to design automation solutions that fit your program. Possible solutions can include logic-based routing, automated restitution collection notices, reminders for your team and automated follow-ups with providers that verify expense information.

Our turnkey approach to automation ensures Core CVC makes sense for your organization.

Core CVC is designed to minimize stressors during the application process for survivors. In addition to eliminating barriers in the application process, the platform can provide a directory of local, state and federal resources to support victims during this challenging time. 

We will configure your directory to showcase the resources your agency wishes to share. We can also design the directory with brief descriptions of each resource, such as contact information, services provided and operating hours.

Keep stakeholders on the same page with automatic notifications and alerts that update staff, survivors, providers and law enforcement partners. With our messaging toolset, victims and program stakeholders can interact as needed while the system captures a complete audit trail of all communications. Manage interactions through our Communications Log and track any communication that takes place outside of the platform.

Core CVC has already been developed and tested, so it only needs configuring to your requirements. In most cases, we can implement the platform within 12 weeks. Core CVC is a subscription software, so your agency will be charged a single annual fee to use all of the platform’s features. 

This subscription model makes your costs predictable and reduces administrative burden on your end. All enhancement needs, program updates and federally mandated changes are our responsibility.

We’ve designed Core CVC to maximize user experience and flexibility. Core CVC has a robust suite of self-service tools to enable your team to manage the platform based on your program’s requirements. You can handle most configuration responsibilities through our self-service toolset. The IGX Solutions team will support you in any areas not covered in the self-service features.

Experience full compliance with industry guidelines and regulations through Core CVC’s robust reporting tools. Our web-based platform features data validation support and performance management tracking (PMT) to ensure compliance with federal regulations and to maintain consistent, accurate data. Create comprehensive reports to gain complete visibility into all processes and communication.